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Madison County, New York: A DSS Eligibility Case Records Application

Diane M. Myers, Madison County
Steve Goodfellow, Access Systems Consulting

With the help of Local Government Records Management Improvement Fund (LGRMIF) grants, Madison County was able to coordinate independent department initiatives examining document imaging for their individual needs, into a planned county-wide rollout of an EDMS. Starting with the Department of Social Services, which also needed to convert an older imaging system that was no longer supported by the manufacturer, Madison County implemented an EDMS to help it tackle the records and information management problems associated with administering many of its programs. The initial County implementation focused on eligibility case records including Food Stamps, Medicaid, Temporary Assistance and HEAP extending back to 2006. Since its initial success, the County has expanded the system to other departments, including the departments of Public Health and the County Sheriff, and soon to include Mental Health, Personnel and the County Clerk, among others. Ms. Myers will discuss the challenges and achievements experienced during the planning and implementation of its DSS application, while Steve Goodfellow of Access Systems Consulting will present a short introduction to the County's project and the county-wide expansion.

View Part 1 - 18 minutes | View Part 2 - 40 minutes