You are here

Information Technology Support

Information Technology

Information Technology Support
Title Major Revision Previous Schedules Schedule Item
Site/equipment support files,

records documenting support services provided to specific data processing equipment or installations including site visit reports, program and equipment service reports, service histories, and correspondence and memoranda

 CO2 794; MU1 700; ED1 438; MI1 674 1337

a: Site visit reports, problem and equipment service reports, and routine correspondence and memoranda:
RETENTION: 3 years after creation

b: Service histories and other summary records:
RETENTION: 0 after the related equipment is no longer in use
Help desk telephone logs and reports,

records used to document requests for technical assistance and responses to these requests as well as to collect information on the use of computer equipment for program delivery, security, or other purposes:
RETENTION: 1 year after creation

 CO2 795; MU1 701; ED1 439; MI1 675 1338
Hardware and software review files,

records and reference files related to the review and recommendations for software for local government use including vendor information, manuals, software reviews, and related material:
RETENTION: 0 after obsolete

 CO2 796; MU1 702; ED1 440; MI1 676 1339