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Division of Housing and Community Renewal: Using Open Text's Livelink to Manage Case Files and other Housing Files

The Division of Housing and Community Renewal (DHCR) began using Open Text’s Livelink software, an Enterprise Content Management (ECM) system, for managing closed case files in their rent control unit and, more recently, its grant programs. The agency is also planning to leverage ECM more fully by investigating other features such as business process management. The presenter will discuss how DHCR got started and made the case for digitizing content, the step-by-step process of integrating document management, the benefits of image enabling applications, and how DHCR plans to manage content across the entire agency.

Kevin Broderick, Division of Housing and Community Renewal (DHCR)